Apologies to everyone for the last 6 months of data getting lost! Our host, Webfaction, suddenly shut down and deleted our data without any specific warning of an imminent shutdown. Backups existed in case of the site messing up, but those backups were on Webfaction's server. We had a March 10th 2021 cloned development site located on another server which was a duplicate of how the site was on March 10th 2021. This development site was put up to work on doing a Drupal upgrade without risking downtime of the production site, but the upgrade turned into a nightmare due to undocumented custom code making it not upgrade friendly, so the upgrade was put on the back burner. We've now pointed the spikednation.com domain to the development site, making it the production site for the time being. It's something of a minor mirracle the development site wasn't deleted, as it was meant to be temporary. Going forward there will be backups located on different servers so this never happens again. There is a vague hint of hope as near the end of their announcement it says they handed over, "some support services to our friends at tsoHost" so maybe we will get lucky and get that 6 months of data back, but it's unclear what support services they could offer since the beggining of that paragraph starts with, "All hosting data has been deleted." Webfaction might as well just direct all their clients to a suicide prevention hotline, as most likely the only support they will offer is to console traumatized clients who lost everything and then try to make them a client. Something like, "We are sorry Webfaction deleted all your data, but we can host a new site for you if you had a backup on a different server, or if you want to start all over again."
You can see a message on the Webfaction site about this if you'd like to look, it's at https://webfaction.com/
Announcement on the Webfaction site:
The Future of WebFaction
The WebFaction platform was switched off and permanently decommissioned on September the 15th, 2021.
Any refund for paid services extending past September 15th will be issued as a pro-rata refund via PayPal. Example. A purchase or renewal of a $10 monthly package paid a year in advance for $120 on March 15th 2021 would be due a refund of 6 months unutilised fees for $60. If you paid through PayPal we will issue a refund to the PayPal address used to make payment. Payments made through other methods will be issued as a refund payment via PayPal to the primary email address held on the WebFaction account. Please ensure this is updated accordingly before September 15th. Refund payments will be processed within 28 days of September 15th. If a refund is not claimed via PayPal this will be returned after 30 days to WebFaction. You will need to contact our service team after November 15th to make alternative arrangements.
All hosting data has been deleted. No access is available to web, database or email content from customer hosting accounts. Any refunds unclaimed cannot be reissued until the PayPal payment has not been claimed and returned to WebFaction. We expect that process to be completed by November 15th. The WebFaction business has closed, our service team are not available. We have handed over some support services to our friends at tsoHost who can be contacted by online chat, please have your WebFaction account ID and company name available.